**Tech Help
On this page, teachers can find help guides for many different topics. As problems arise, I will post solutions and step sheets, hopefully, in a timely manner!
Troubleshooting Tips:
This booklet will help you find hints for how to fix little problems you might be having with your computer. I hope you will print it out and put it in a handy place to pull out as you need it! (This is the same handout I have used in the past for Troubleshooting Tips training sessions!)
Troubleshooting Tips Handout
Updating DNS Servers:
Because of the change from Trillion to ENA, some teachers are having problems while trying to connect to the network. This is due to the fact that the wrong DNS server addresses are in the Network preferences. If you are not having trouble, do not change anything. If you are having problems in this area, follow the directions on the sheet below EXACTLY! Let me know if you have a problem with this.
DNSChange.pdf
PowerSchool Help online:
Help with PowerSchool is now available through the Shelby County website! More information will be added as it is developed. When you have a question about PowerSchool, just go to this website, http://www.scsk12.org/psinfo/index.html, and see if materials have been developed that will help you.
Problem Connecting to the Dropbox Server:
Several of you are sending me email stating you are having trouble getting on to your dropbox. The problem is that pesky domain name change thing! In the past, you typed the address in one of these two ways:
altruriaes
altruriaes.scs.k12.tn.us
NOW, it has to be like this: altruriaes.scsk12.org (remember to use the name of your school in place of “altruria”!)
Many of you had saved the address in Connect to Server box that pops up when you choose Go -> Connect to Server. Click once on the old address and click the Remove button from the bottom of the box. You can then add the address back the correct way.
I hope this helps clear up this problem!
New URL for Shelby County website:
The Shelby County website has changed its address. The new URL is now http://www.scsk12.org/. Download the file below in order to get directions on how to change this on your computers.
Changing homepage.pdf
After Tiger update problems:
Click the pages below to save them to your desktop. They will give you the steps to follow after completing the Tiger update.
Tiger Installation Instructions
After Tiger Update
Reselecting your printer after Tiger update
Features of Tiger
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